Man with Van Earlsfield Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Earlsfield provides removal and associated services within the United Kingdom. By making a booking, paying a deposit, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" refers to Man with Van Earlsfield, providing removal and associated services.
1.2 "Customer" means the person, firm, or organisation booking the services of the Company.
1.3 "Services" means any removal, transport, loading, unloading, packing, unpacking, or related services carried out by the Company.
1.4 "Vehicle" means any vehicle used by the Company to provide the Services.
1.5 "Goods" means any items, belongings, furniture, equipment, or other property entrusted to the Company for the purposes of the Services.
1.6 "Service Area" refers primarily to Earlsfield and surrounding areas, as well as other locations in the United Kingdom as agreed at the time of booking.
2. Scope of Services
2.1 The Company provides man and van services, home and office removals, furniture transport, and related assistance such as loading and unloading.
2.2 The precise scope of the Services, including pick-up and delivery addresses, dates, times, and any special requirements, will be agreed with the Customer at the time of booking.
2.3 The Company reserves the right to decline any job that it considers unsafe, unlawful, or unsuitable for the size and capacity of the Vehicle or the available personnel.
3. Booking Process
3.1 Bookings may be made by the Customer through the communication methods made available by the Company. A booking is not confirmed until explicitly accepted by the Company.
3.2 At the time of booking, the Customer must provide accurate and complete information, including:
a) Full pick-up and delivery addresses and any additional drop-off points.
b) Date and approximate time of the move or transport.
c) Description, approximate volume, and nature of the Goods.
d) Information about access restrictions, such as stairs, lifts, parking limitations, or congestion zones.
3.3 The Company will provide a quotation based on the information supplied by the Customer. Quotations are given in good faith but may be amended if the information provided was inaccurate or incomplete.
3.4 The Company may require a deposit or full prepayment to secure the booking. If a deposit or prepayment is required, the booking will not be considered confirmed until such payment has been received.
3.5 Any changes to the booking requested by the Customer (such as date, time, addresses, or volume of Goods) are subject to availability and may result in a revised quotation.
4. Pricing and Quotations
4.1 Prices may be based on hourly rates, fixed fees, distance, or a combination of these, as advised to the Customer at the time of booking.
4.2 Quotations are valid for a limited period as stated by the Company. If no period is stated, quotations are valid for 30 days from the date of issue.
4.3 The quotation is based on normal working conditions, which assume reasonable access to the premises and that the work can be carried out in the agreed time frame without unusual difficulty.
4.4 Additional charges may apply where:
a) The Customer has not disclosed relevant access issues or restrictions.
b) There are delays outside the Company's control, including waiting time due to keys, paperwork, or building access.
c) The volume or nature of the Goods exceeds the information initially provided.
d) Additional services are requested on the day, such as extra stops, packing, or dismantling and reassembly of furniture.
5. Payments
5.1 The Customer agrees to pay all charges for the Services in accordance with the quotation and any agreed amendments. All fees are payable in pounds sterling.
5.2 Unless otherwise agreed in writing, payment is due either in advance of the move or immediately upon completion of the Services on the same day.
5.3 The Company accepts payment methods as specified at the time of booking. The Customer is responsible for ensuring that funds are available and that payment is completed successfully.
5.4 If payment is not made when due, the Company reserves the right to:
a) Suspend or refuse to provide further Services.
b) Retain the Goods until payment is made in full, in accordance with any applicable lien rights.
c) Charge reasonable interest and administration costs on overdue amounts, in line with applicable UK law.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by providing notice to the Company.
6.2 Cancellation charges may apply as follows, unless otherwise stated in writing:
a) More than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refundable at the Company's discretion.
b) Between 24 and 48 hours before the scheduled start time: a cancellation fee of up to 50 percent of the quoted price may be charged.
c) Less than 24 hours before the scheduled start time, or on the day itself: a cancellation fee of up to 100 percent of the quoted price may be charged.
6.3 If the Customer is not present at the agreed time and location, or fails to provide access, this may be treated as a same-day cancellation and charged accordingly.
6.4 If the Customer requests a change of date or time, the Company will use reasonable efforts to accommodate the request, but this cannot be guaranteed. Rescheduling at short notice may incur additional charges.
6.5 The Company may cancel or postpone the Services if:
a) There are severe weather conditions or other events outside the Company's control that make it unsafe or impractical to carry out the work.
b) The Customer has provided inaccurate or incomplete information that significantly affects the job.
c) The Customer is in breach of these Terms and Conditions, including failure to make required payments.
6.6 In the event that the Company cancels the Services for reasons within its control, any deposits or prepayments will be refunded. The Company will not be liable for any consequential losses arising from such cancellation.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a) Ensuring that adequate parking is available for the Vehicle at both pick-up and delivery locations, and for obtaining any necessary permits or authorisations.
b) Ensuring that Goods are properly packed, labelled, and ready for transport, unless packing services have been agreed separately.
c) Notifying the Company in advance of any particularly fragile, heavy, or valuable items, and any items that require special handling.
d) Providing accurate contact details and being available or represented at the agreed times.
7.2 The Customer must not ask the Company to transport any items that are unlawful, dangerous, flammable, explosive, or otherwise unsuitable, including but not limited to firearms, drugs, hazardous chemicals, or perishable goods.
8. Excluded and Restricted Items
8.1 The Company reserves the right to refuse to transport:
a) Cash and high-value jewellery.
b) Important documents such as passports, bonds, or securities.
c) Live animals or plants.
d) Hazardous, illegal, or prohibited items.
8.2 If such items are accepted by prior written agreement, this will be on the strict understanding that liability is limited as set out in these Terms and Conditions.
9. Liability and Insurance
9.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability is subject to the limitations set out in this section.
9.2 The Company will not be liable for loss or damage arising from:
a) Inadequate or improper packing by the Customer where the Company has not provided packing services.
b) Normal wear and tear, minor scratches, or cosmetic damage inherent in moving.
c) Pre-existing damage or structural weaknesses in furniture or property.
d) Acts or omissions of the Customer or third parties.
e) Events outside the Company’s reasonable control, including but not limited to traffic delays, accidents caused by third parties, or severe weather conditions.
9.3 Any claim for loss or damage must be reported to the Company in writing as soon as reasonably possible and in any event within 7 days of completion of the Services. The Customer must provide evidence of the loss or damage and allow the Company reasonable opportunity to inspect the items and the premises.
9.4 The Company’s total liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to a reasonable and proportionate sum, taking into account the value of the Goods moved and the fee paid for the Services. The Company may offer repair, replacement, or a financial settlement at its discretion.
9.5 The Company shall not be liable for any indirect or consequential loss, including loss of profits, loss of opportunity, or emotional distress.
9.6 The Customer is responsible for arranging any additional insurance cover for the Goods if required.
10. Access to Premises
10.1 The Customer must ensure that there is safe and adequate access to the premises at all times during the Services.
10.2 The Company is not responsible for damage caused where the Customer has asked the Company to move items in circumstances where proper access is not available, for example forcing furniture through tight spaces, or carrying items up unsuitable stairways.
10.3 Any damage to the building or fixtures must be reported to the Company on the day of the move or within a reasonable time frame where immediate reporting is not possible.
11. Waste and Environmental Regulations
11.1 The Company operates in accordance with applicable UK waste and environmental regulations.
11.2 The Company is not a general waste carrier unless explicitly stated. Any disposal of items must be agreed in advance and may incur additional charges.
11.3 The Customer must not request the Company to dispose of prohibited waste, including hazardous materials, electrical items that require specialist disposal, or controlled waste for which the Company does not hold the necessary authorisation.
11.4 Where the Company agrees to remove items for disposal, the Customer confirms that they have full authority to dispose of those items and that such disposal complies with all relevant regulations.
12. Delays and Events Beyond Our Control
12.1 The Company will make reasonable efforts to adhere to agreed dates and times but cannot guarantee exact arrival or completion times.
12.2 The Company shall not be liable for delays or failure to perform the Services where this is due to events beyond its reasonable control, including but not limited to traffic accidents, road closures, breakdowns, extreme weather, or acts of third parties.
12.3 If a delay occurs, the Company will keep the Customer informed as far as reasonably possible and will take reasonable steps to complete the Services at the earliest opportunity.
13. Complaints
13.1 If the Customer is dissatisfied with any aspect of the Services, they should inform the Company as soon as possible so that the matter can be addressed promptly.
13.2 Any formal complaint should be submitted in writing, providing full details of the issue, the date of the move, and any relevant evidence.
14. Data Protection and Privacy
14.1 The Company will collect and use personal information provided by the Customer for the purpose of arranging and carrying out the Services, and for necessary administration such as invoicing and accounting.
14.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to perform the Services or where required by law.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions are governed by and shall be construed in accordance with the laws of England and Wales.
15.2 Any disputes arising out of or in connection with these Terms and Conditions or the provision of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Amendments to These Terms
16.1 The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in law, business practices, or the nature of the Services.
16.2 The version of the Terms and Conditions in force at the time of the Customer’s booking will apply to that booking.
17. Severability
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written quotation or confirmation provided by the Company, form the entire agreement between the Company and the Customer in respect of the Services. No other statements, promises, or representations shall have effect unless expressly agreed in writing by the Company.
By proceeding with a booking and using the Services of Man with Van Earlsfield, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.
