Man With Van Earlsfield – UK Service Terms and Conditions

These terms and conditions set out the basis on which Man With Van Earlsfield provides removal, transport, delivery, collection, and related moving services within the United Kingdom. By making a booking, confirming an order, or allowing our team to begin work, the customer agrees to be bound by these terms. They are intended to be fair, transparent, and practical, and they apply to domestic and commercial customers unless a separate written agreement states otherwise. Nothing in these terms affects your statutory rights as a consumer.

In these terms, “we”, “us”, and “our” refer to Man With Van Earlsfield, and “you” or “the customer” refers to the person, business, or organisation that requests the service. The phrase “service” includes packing support, loading, unloading, furniture movement, short- and long-distance transport, and disposal or delivery arrangements where agreed in writing. If any part of these terms is found unlawful or unenforceable, the remaining provisions shall continue to apply.

We may update these terms from time to time to reflect changes in law, insurance arrangements, operational practice, or pricing structures. The version in force at the time your booking is accepted will govern that booking unless a later written variation is agreed by both parties. Customers are encouraged to read these terms carefully before confirming any job, particularly where access, parking, lifting requirements, or restricted items may affect performance.

1. Booking Process

To arrange a service with Man With Van Earlsfield, you must provide accurate details about the items to be moved, the collection and delivery addresses, preferred dates and times, access conditions, and any special handling requirements. A quotation is normally based on the information you provide, so any omission or inaccuracy may affect the final price, the time required, or the suitability of the vehicle and crew allocated.

A booking is not confirmed until we have accepted it, either verbally, in writing, or through an agreed digital confirmation process. We may request photographs, inventory lists, floor access details, or evidence of parking arrangements before confirming the job. If the nature of the work changes materially after booking, including additional items, extra stops, or difficult access, we may revise the quote, amend the vehicle size, or reschedule the job if needed.

The customer must ensure that all goods declared for transport are legal to move and are properly owned or authorised for removal. You should tell us in advance about fragile items, heavy appliances, dismantled furniture, hazardous substances, or high-value possessions. Unless specifically agreed in writing, we are not responsible for packing goods in a way that is suitable for transport, and we may decline to carry items that present a health, safety, or legal risk.

2. Pricing and Payments

Prices may be calculated on an hourly basis, fixed quote, distance basis, or a combination of these methods. Any estimate given before the job starts is provided in good faith but may change if the actual service differs from the details supplied during booking. Where parking charges, tolls, congestion-related costs, congestion zone charges, waiting time, additional labour, or disposal fees apply, these may be added to the final invoice where they were not included in the original quotation.

Unless otherwise agreed, payment is due on completion of the service or at the point specified in the booking confirmation. We may require a deposit, advance payment, or card pre-authorisation for certain jobs, including large moves, weekend work, long-distance transport, or services involving disposal. If payment is not received when due, we reserve the right to pause the service, retain goods only to the extent permitted by law, charge reasonable recovery costs, and pursue unpaid amounts through lawful means.

All prices are stated in pounds sterling unless otherwise indicated. If VAT is chargeable, this will be made clear at the quotation stage or on the invoice. Customers are responsible for ensuring that funds are available at the time payment is requested. Any bank charges, currency conversion fees, or payment processing costs imposed by your payment provider are your responsibility unless we have expressly agreed otherwise.

3. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving reasonable notice. Cancellation charges may apply depending on how much notice is given, whether vehicles or staff have already been allocated, and whether costs have been incurred in preparation for the job. Where a same-day cancellation occurs after the team has been dispatched or arrived at the collection point, the full charge or a substantial portion of the agreed fee may still be payable.

We may cancel or reschedule a booking where circumstances beyond our control make performance unsafe, unlawful, or impracticable. Such circumstances may include severe weather, road closures, vehicle breakdown, staff illness, access restrictions, public disruption, or inaccurate information supplied by the customer. In these cases, we will aim to offer a revised date or time. We shall not be liable for indirect losses arising from cancellation or delay caused by factors beyond our reasonable control.

If you are delayed in providing access, keys, parking permission, lift access, loading clearance, or any other requirement needed to complete the job, waiting time may be charged at the applicable rate. If delay becomes excessive, we may leave the site and treat the job as cancelled by you, with cancellation fees applied. For multi-hour or multi-day work, we may also adjust the schedule if the delay affects other confirmed bookings.

4. Customer Responsibilities

You must ensure that the premises, access routes, and parking arrangements are suitable for the booked service. This includes arranging permits where needed, removing obstacles, disarming alarms if necessary, and making sure that items can be safely moved without unnecessary risk. If our team is required to use stairs, narrow corridors, shared entrances, or long carrying distances, you should disclose this in advance so that appropriate staffing and equipment can be provided.

It is your responsibility to protect or isolate items that are not to be moved, to back up digital data before transporting electronic devices, and to remove personal, confidential, or hazardous contents from cabinets, drawers, appliances, or containers before loading. We will not inspect every item for hidden contents. You remain responsible for ensuring that no prohibited, dangerous, illegal, or restricted items are included in the load unless we have expressly agreed otherwise and the law permits transport.

If you ask us to dismantle or reassemble furniture, disconnect appliances, or move specialist items, you must tell us in advance. We may refuse to disconnect gas, electrical, or plumbing fittings unless the person performing the work is legally authorised and competent to do so. The customer must also ensure that any goods requiring specialist handling are correctly labelled and that any manufacturer instructions are supplied when relevant.

5. Liability and Insurance

We will take reasonable care in carrying out our services and will aim to handle your goods professionally and responsibly. However, except where prohibited by law, our liability is limited to direct loss or damage caused by our negligence, breach of contract, or failure to use reasonable skill and care. We are not liable for indirect or consequential losses, including loss of profit, missed deadlines, loss of business opportunity, emotional distress, or loss arising from delay caused by third parties.

Where goods are packed by the customer, we are not responsible for damage caused by inadequate packing, unsuitable containers, overloading, pre-existing defects, hidden weakness, or inherent fragility. We are also not responsible for damage to items that are not properly secured, labelled, or disclosed in advance. Please note that chipped paint, minor scuffs, and incidental marks may occur during normal handling, particularly with bulky items or in tight access areas, and such normal wear does not automatically amount to negligence.

Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after the service is completed. You may be asked to provide photographs, proof of value, purchase receipts, or other evidence to support a claim. Where we are found liable, our total liability will not exceed the lesser of the repair cost, replacement cost, or the value limit set out in any applicable insurance policy or written agreement.

6. Waste, Disposal, and Environmental Regulations

If the service includes removal, clearance, or disposal of unwanted goods, the customer must accurately describe the waste in advance. We will only collect and dispose of items that we are lawfully permitted to handle and transport. You must not present us with hazardous waste, chemicals, paint in unsafe quantities, asbestos, clinical waste, gas cylinders, pressurised containers, or any other regulated material unless we have expressly agreed in writing and all legal requirements are met.

Waste collection and disposal may be subject to additional charges depending on volume, type, weight, and disposal route. We may use licensed transfer stations, recycling centres, reuse channels, or authorised waste contractors where appropriate. The customer confirms that they have the legal right to dispose of the items presented and that those items are not stolen, fly-tipped, or subject to any ownership dispute. If items are found to contain prohibited waste, contaminated goods, or undeclared hazardous materials, we may refuse collection or terminate the job.

Under UK waste regulations, waste must be managed responsibly and transferred only through lawful and traceable methods. Where required, we may ask you to sign documentation confirming the nature and source of waste. You agree to cooperate with any lawful request that helps us comply with environmental and transport obligations. Any fines, penalties, or extra disposal costs caused by inaccurate declarations from the customer may be charged back to you where permitted by law.

7. Prohibited Items and Conduct

We do not carry illegal goods, stolen items, firearms, ammunition, explosives, controlled drugs, dangerous substances, live animals, or any item that would expose our staff or other road users to unacceptable risk. We may also refuse any item that is too large, too heavy, poorly secured, leaking, odorous, or otherwise unsuitable for transport. If a prohibited item is discovered after loading has begun, we may stop the job immediately and notify the relevant authorities where required by law.

Customers must treat our staff with respect and provide a safe working environment. Abusive language, threatening behaviour, violence, intimidation, or deliberate obstruction may result in immediate termination of the service without refund. We may also suspend the job if the premises are unsafe, if there is a risk of injury, or if the customer insists on instructions that would breach legal, insurance, or health and safety requirements.

If items are concealed or misdescribed, and that misdescription causes a delay, extra cost, legal risk, or damage, you may be liable for all resulting losses and expenses. We reserve the right to inspect items where reasonably necessary to verify compliance with these terms, provided that such inspection is conducted in a lawful and proportionate manner.

8. Governing Law and Disputes

These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. If you are resident elsewhere in the United Kingdom, your mandatory consumer rights under the law applicable to your residence are not excluded where they cannot lawfully be waived. By using our service, you agree that the courts of England and Wales shall have jurisdiction, subject to any rights you may have under applicable consumer law.

If a dispute arises, both parties should first attempt to resolve the matter in good faith by discussing the issue and providing relevant information. We may request written details, photographs, invoices, or other evidence before considering a complaint or claim. Any failure to raise a concern promptly may affect our ability to investigate the matter effectively, though this does not remove any rights you have under law.

These terms constitute the entire agreement between the parties in relation to the service, unless a separate written contract states otherwise. No person other than the parties to the contract shall have any rights under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated in writing. Headings are for convenience only and do not affect interpretation. If you book a service with Man With Van Earlsfield, you confirm that you have read, understood, and accepted these terms.